Refund policy
Last Updated: 15 August 2026
We want you to be happy with what arrives. If you are not, returning it is straightforward.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing info@aldridgehome.com with your order number. After that window we cannot promise cancellation, as your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, but you can return the item after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to return it. To qualify, items must be:
- Unused
- In original condition
- Returned with original packaging, tags and accessories
Our support team will walk you through it. Restocking fee: nothing, we do not charge one.
Return Policy Overview
- Return window: 30 days from the day your order arrives
- Condition: unused and in original condition with all packaging, tags and accessories
- Easy returns: our support team guides you through the process
- Restocking fee: none
Return Costs
Defective or incorrect products. No cost to you if the item is wrong, arrives damaged by the carrier, or is faulty in any way.
Change of mind. If the wrong item was ordered, it does not fit, or it is simply no longer wanted, the return shipping cost is yours. Original shipping costs are not refundable.
How to Return an Item
- Contact us. Email info@aldridgehome.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send it back. Ship your return using the instructions in your return authorisation email, using the carrier or method recommended there.
Refund Process
- Inspection: once your return reaches us we check it against the criteria above.
- Refund timing: after approval, allow up to 7 business days for the refund to reach your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would rather swap for a different size, colour or product, email info@aldridgehome.com and we will arrange it quickly.
Order Not Delivered
If your order has not arrived within the expected window, email info@aldridgehome.com with your order number. We will investigate with the carrier. If the parcel is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any change appears here with a revised Last Updated date. Continuing to use the site after a change means you accept the updated version.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 10 Booth Street, Queensbury, Bradford BD13 2HU, United Kingdom
Store Email: info@aldridgehome.com
Store Phone: +441274911236
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GMT)
We do our best to reply to your e-mail within 1 to 2 business days.