FAQ
Welcome to the Aldridge Home Frequently Asked Questions page. We are here to make sure your experience is a smooth one. If anything is still unclear, please get in touch and we will be glad to help.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United Kingdom or the United States ships free, with no minimum spend. See our Shipping Policy for details.
3. Where is Aldridge Home located?
Aldridge Home is a United Kingdom based online business offering a curated selection of quality pieces for the home, with shipping available throughout the United Kingdom and the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will sort it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as you can, because once an order enters processing we cannot guarantee cancellation.
6. What is your return policy?
Simple and hassle free. You have 30 days from delivery to return an item in unused condition. The full process is set out in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return reaches us and passes inspection, your refund is issued to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, a 30 day warranty applies to every purchase. See our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@aldridgehome.com.
10. Which countries do you ship to?
We ship to the United Kingdom and the United States. Orders to both countries ship free, with no minimum spend. We do not ship beyond those two countries at present.
11. Do you have a physical store location?
No, we trade online only. That keeps our prices competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organisation?
Yes. Bulk orders are welcome, contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy. Email us and we will arrange it.
14. How can I track my order?
Once your order has shipped you can follow it on our Order Tracking Page.
Contact Us
Store Address: 10 Booth Street, Queensbury, Bradford BD13 2HU, United Kingdom
Store Email: info@aldridgehome.com
Store Phone: +441274911236
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GMT)
We do our best to reply to your e-mail within 1 to 2 business days.